Dear User

These terms and conditions establish the rules and obligations to access and use Omorfo Street Wear.

  1. Subsidiary application of the Omorfo Streetwear Terms and Conditions

The use of  Omorfo Streetwear website is subject, in all that is not provided for herein, to the Omorfo Streetwear.

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  1. Personal Data and Confidentiality

The User’s privacy is important for the OSW. Please carefully read the OFW Privacy Policy. This Policy explains which personal data are collected by the OWF and the way they are processed.

  1. Cookies

omorfostreetwear.com uses cookies for improved and customised experiences. In case you which to deactivate this functionality, by deleting or blocking cookies on your computer, please consult the OSW Cookie Policy.

  1. Omorfo Streeweat

4.1. User Registration
4.1.1 On OSW store available on subdomain omorfostreetwear.com for a service which is adequate to each User’s needs and preferences, the OSW recommends the User registration..
4.1.2 Similarly, by logging in to OSW subdomain, the User can login on other webpages associated with OSW domain.

4.1.3 Only one login to the OSW universe is needed, for increased User convenience, the creation of various accounts according to the OSW domain in question not being required, always safeguarding the OSW’s privacy policy.
4.1.4 By using OSW  Store and benefiting from the OSW services, the User confirms that all the information provided are true, accurate, updated and complete and also ensures that this information shall be updated from time to time as appropriate. If any information provided is incorrect, the OSW shall immediately be released from any contractual obligation.
4.1.5 The User can withdraw his/her registration on OSW websites, at any time, his/her data being excluded, as well as the e-mail address and password of access to the area reserved for Users on the webpages of OSW.pt domain.

4.1.6 To do so, please login your account and delete your account or contact us through info@ omorfostreetwear.com.
4.1.7 The User also has the rights to consult, modify and remove his/her data. For further information on this matter, please consult the OSW Privacy Policy.
4.1.8 If the User is under the age of 18, authorization must be requested from his/her parents or legal representative before:
-contacting [email protected]
-sending any information request to OSW Store
-purchasing online any product on our website
By continuing using OSW Store and any of the services offered, the User confirms that the consents of his/her parents or legal representative has been obtained. All minors are recommended to share these Terms and Conditions with their parents or legal representative before completing the registration process.
4.1.9 If the User of Portugal Store does not wish to register, he/she can at any moment make the intended purchase without creating a user profile, providing for that purpose the data which are essential for the transaction.

4.2. Management Consent
4.2.1 The User can at any moment oppose the processing and/or withdraw his/her consent for registration on OSW websites, his/her data being deleted, together with the e-mail address and password of access to the area reserved for Users on the webpages of OSW domain.
4.2.2 To do so, please send your request using the following email [email protected]. Or users can delete their account their own.
4.2.3 The User also has the rights to consult, modify or rectify his/her data. For further information on this matter, please consult the [email protected] or login your account and update your detailsç
4.2.4 If the User is under the age of 18, authorization must be requested from his/her parents or legal representative before:
-contacting [email protected]
-sending any information request to [email protected]
-purchasing online any product on our website
By continuing using OSW Store and any of the services offered, the User confirms that the consents of his/her parents or legal representative has been obtained. All minors are recommended to share these Terms and Conditions with their parents or legal representative before completing the registration process.
4.2.5. If the User of  OSW Store does not wish to register, he/she can at any moment make the intended purchase without creating a user profile, providing for that purpose the data which are essential for the transaction.

4.3. Use of content
4.3.1 All contents included in the universe OSW (logos, images, videos and texts) are property of OSW.
4.3.2 Any modification, copying, distribution, transmission, publication, license or creation of contents or works that are based on or that integrate the contents of the Online Store of the OSW without prior written authorization to this effect is strictly prohibited.
4.3.3 The OSW may at any time and for its sole convenience change, suspend or discontinue any of the contents made available on the website, without prior notice and without any obligation to indemnify third parties due to the modification.
4.3.4 The User undertakes to navigate and use this website complying with the provisions of applicable legislation, refraining from using this platform and its content for activities contrary to law, morals and good customs, or rights and interests of third parties.

4.4 General conditions of sales of goods or services

4.4.1 Correction of errors in the order
Any errors, exclusively attributable to the customer, can only be corrected if it has not yet been shipped and the user should contact us through the [email protected]. The intended correction will only be considered valid after a written confirmation of the OSW.

4.5. Product
4.5.1 The warranty periods for the products start from the moment that a paid order is sent by the OSW to the address indicated by the User.
4.5.2 Product customisations are not possible in our products.
4.5.3 Personalization is not available in our products
4.5.4 It is not possible to make changes to orders that were already paid.

4.6. Price
4.6.1 The price of products available online is always presented in Euros (€), and VAT is included at the legal rate in force.
4.6.2 The OSW reserves the right to change, at any time, the information on the commercial offer announced on prices, promotions and commercial conditions.
4.6.3 Delivery costs may be added to the price of each product, and will be added to the final price in the shopping cart.

4.7. Campaigns and Promotions
4.7.1 The promotional code will automatically be applied to the User’s request and will be reflected in the total price of the final invoice, not being exchangeable for its cash value.
4.7.2 Some codes may be for purchases of a particular item or category of products on an exclusive basis.

4.8. Payment methods
4.8.1 By proceeding to the completion of the order, namely for payment, the User may choose from the following methods of payment or any others that are supported bt STRIPE:
-VISA
-MASTERCARD
-AMERICAN EXPRESS
The OSW reserves the right to accept only the methods of payment listed above.

4.9. Secure Payment
4.9.1 In order to minimize the likelihood of unauthorized access to the User’s bank data, the data of the bank card used will be encrypted and sent to the remote electronic payment service provider without third parties having access to the transmitted information.
4.9.2 Payment by credit card is subject to verification and authorization by the issuers. If the issuer of a bank card does not authorize the payment, the OSW cannot be held liable for any delay or failure to deliver orders and may refuse to enter into a contract with the User.
4.9.3 The OSW shall not be liable, under any circumstances, for any damages suffered as a result of the use of electronic means of communication including, but not limited to, damages resulting from failures or delays in electronic communications, interception or manipulation of communications or virus transmissions.
4.9.4 The information used for payments is confidential and will not be used by the OSW, except to perform the necessary procedures for purchase or return.

4.10. Shipping costs
4.10.1 The delivery of orders is subject to the payment by the customer of the shipping costs in force at the time of order and considering the method of transportation and weight of the order.
4.10.2 The shipping prices include VAT at the legal rate in force.
4.10.3 In the case of shipments to countries outside the European Union, the same are subject to the payment of Customs Taxes that are determined by the country of destination, payment of which is the sole responsibility of the customer. In the event of a return to the OSW of the order for lack of payment by the customer of the Customs Fees for which the customer is responsible, the customer will bear the relevant costs.
4.10.4 The products will be delivered by mail or by carrier at the address indicated by the customer when the order is placed. The services and content will be provided in a manner appropriate to its nature.
4.10.5 The User will be informed via e-mail of the status of his/her order. If it is not delivered due to a reason like Absent Recipient, the User will be notified by the transport company to pick-up the order at the nearest collection point, the deadline for picking up the order being indicated, or to reschedule the delivery.
4.10.6 If there is no rescheduling requested by the User, and if it the delivery of the order to the recipient by the carrier is impossible, it will be sent back to the warehouse.
4.10.7 The OSW will make the necessary and anticipated efforts to guarantee the effective delivery of the products acquired by the customer within the stipulated time, if they are available at the moment.
4.10.8 Order shipments are only carried out on weekdays, so weekends and holidays are excluded from the estimated time for delivery of orders.
4.10.9 Any User errors in his/her order or changes to it may only be made up to the moment of the purchase confirmation by the User, that is, the payment.

4.11. User Obligations
As a condition for the use allowed in these Conditions, the User undertakes to:
a) respect the rights of OSW and third parties;
b) not to violate the good practices and to respect all and any legal provisions, making a correct and adequate use of the website, with strict respect to the present conditions that he/she has read, understood and accepted in full and without any restrictions;
c) not to modify the software in any way, nor to use modified forms of the software, in particular for obtaining unauthorized access to the contents or any reserved content.

Refund Policy – Portugal Only

This Refund Policy applies to customers who have made purchases on Omorfo Street Wear and are located in Portugal.

  1. Eligibility

Only customers who have made purchases on our website and are located in Portugal are eligible for refunds under this policy. Customers from other countries are not eligible for refunds at this time. We will informed the customers once we made the changes for other countries.

  1. Refund Process

All refund progress must be started via detailed email within 7 days of receiving the product.

To request a refund, eligible customers must follow these steps and contact to the OSW via [email protected].

  • Contact our customer support team within 7 days of receiving the product via email provided above.
  • Provide proof of purchase, such as an order confirmation or receipt.
  • Clearly explain the reason for the refund request.
  1. Refund Criteria

Refunds may be issued under the following circumstances:

  • The product does not match the description provided on our website.
  • The wrong product was shipped to the customer.
  • For damaged packages please contact to the carrier. OSW is not responsible for the damages caused by carrier.
  1. Refund Options

Only applies once the customers sends back the purchased product to the OSW. This product will be checked via OSW and if it doesn’t fits the refund criteria’s, OSW has right to reject the refund request.

Depending on the circumstances, eligible customers may choose from the following refund options:

  • A full refund of the purchase price, including any applicable taxes except the shipping fees.
  • A replacement product of equal value, if available. Only applies once the customers sends back the purchased product to the OSW.
  1. Refund Processing Time

Refunds will be processed within 21 days of receiving the returned product and verifying the eligibility for a refund.

  1. Return Shipping

If a product needs to be returned to us for a refund, the customer will be responsible for covering the cost of return shipping unless the product is being returned due to being defective, damaged, or the wrong item was sent.

  1. Contact Us

If you have any questions or concerns about our Refund Policy, please contact our customer support team at [email protected]